Message from John Mirotsos, Head of Partnerships, Zurich Group Insurance

Welcome to our first edition of 2026. We begin the year by spotlighting Zurich eXchange — our secure API platform that is reshaping how we connect, collaborate and deliver value for our partners. By enhancing transparency, streamlining operations and improving member experiences, Zurich eXchange sits at the centre of our commitment to building a smarter, more connected insurance ecosystem.

In this edition, we also share a conversation with Sandhya Maini, our Corporate Crew Leader, who offers her perspectives on resilience, evolving client expectations and the changing risk landscape shaping our industry.

You’ll also find insights from the World Economic Forum’s Global Risks Report 2026. Shaped by Zurich and Marsh perspectives, the report examines how geopolitical tensions, emerging technologies and societal challenges are creating more complex and connected risks for global business leaders—highlighting the growing need for resilience.

Zurich Digital Growth Week, held for Zurich employees during February, delivered practical insights, quick wins and fresh thinking to support our ambition to become Australia’s leading digital insurer. Through AI prompting workshops, keynotes and immersive labs, the program offered something for everyone and will help us work smarter and more innovatively with our partners.

The months ahead promise to be equally engaging, with Zurich contributing to key industry forums including the AON H&B Conference, ASFA Spotlight on Insurance and the FEAL Leaders Conference.

Thank you for your continued partnership—we look forward to a strong, connected and insight led start to the year.

Warm regards,

John Mirotsos 
Head of Partnerships, Group Insurance