Fast, Efficient Claims

Our Claims Promise

In 2022, we paid $1.30 billion in life claims across retail and group. We keep the promise you make to your members and clients, making fast claims payments in times of need.

Take a look at our latest claims brochure with information about the claims we paid.

Our claims team

As one of Australia’s leading life insurers, we understand the ultimate indicator of value is in the payment of claims.  We have over 250 claims specialists, with over 80 of these specialists being dedicated to Group Claims. We strive to honour that promise and to make a real difference to the lives of our customers and their loved ones during difficult times.

Returning to wellness with our Rehabilitation team

A serious illness or injury that puts an individual out of action is a time of need. That’s why, we have a dedicated team of experts to tailor our rehabilitation services to meet the individual needs of each claimant throughout their recovery journey. Our multidisciplinary team includes Occupational Therapists, Exercise Physiologists, Rehabilitation Counsellors and Psychologists; who have extensive experience in occupational rehabilitation, rehabilitation counselling, pain management and health.

Highly awarded for claims and service

Our customers are at the centre of everything we do. These recent awards we’ve won show our ongoing commitment to helping those we cover, when they need us most.