We don’t just cover,‎ ‎ ‎ ‎ ‎ we care.

Our Claims Promise

In 2023, Zurich paid over $830 Million in life claims across retail and group. We keep the promise you make to your members and clients, making fast claims payments in times of need.
Take a look at our dedicated claims page with information about the claims we paid and the customers we supported.

Our claims team

As one of Australia’s leading life insurers, we understand the ultimate indicator of value is in the payment of claims.  We have over 250 claims specialists, with over 80 of these specialists being dedicated to Group Claims. We strive to honour that promise and to make a real difference to the lives of our customers and their loved ones during difficult times.

Returning to wellness with our Rehabilitation team

A serious illness or injury that puts an individual out of action is a time of need. That’s why, we have a dedicated team of experts to tailor our rehabilitation services to meet the individual needs of each claimant throughout their recovery journey. Our multidisciplinary team includes Occupational Therapists, Exercise Physiologists, Rehabilitation Counsellors and Psychologists; who have extensive experience in occupational rehabilitation, rehabilitation counselling, pain management and health.

Hear from our claims staff tell their stories



Your help has possibly stopped my family from being homeless on top of everything else. Please pat yourself on the back knowing that your small actions have been lifesaving for me.



*Names have been changed for privacy.