Welcome to the Spring Edition of Group Insurance Insights

We are glad to be connecting with you and grateful for your continued partnership.

2023 Conexus Group Insurance Dialogue

We were the proud sponsors of the 2023 Conexus Group Insurance Dialogue, where both Darren Wickham and I joined superfund executives in discussing the issues that we face within the group insurance industry including the government’s legislated objective for superannuation, claims handling issues and the government’s recommendation of the review of insurance within super. We also listened to a very moving case study from one of our customers which demonstrated the critical role insurance and compassionate support can play when the unexpected happen. You can read more about these sessions here. 

Protect what matters the most

Our partnership team have been sharing with you our Claims results for 2022. Last year alone, we paid over $1.30 billion in life insurance claims to 11,813 customers across Zurich. We have our digital claims insights available which include statistics, customer stories, rehabilitation, return-to-work services and claim trends from our in-house medical experts.  

Changes to the Life Insurance Code of Practice 

Zurich is dedicated to upholding industry standards as we transition our industry association membership from the Financial Services Council to the Council of Australian Life Insurers. The New Life Code will introduce important consumer protections covering every aspect of customer interaction. It will also provide enhanced safeguards for customers facing vulnerability, financial hardship, or experiencing a mental health condition. Click here for more information. 

Justin Delaney speaks to Insurance News

Justin Delaney, Zurich Australia’s CEO recently sat down with Insurance News, Justin Delaney and discussed the benefits of being Australia’s only major composite insurer and what he sees as the biggest opportunities ahead. He also spoke to key group insurance issues affecting the industry, including the objective of superannuation legislation.  Read article here.

Finally, if you have any questions about this issue’s content, or anything further, feel free to reach out to myself or the partnership team.

Kind regards,

John Mirotsos
Head of Partnerships, Group Insurance