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Meet the Team

Darren Wickham - Head of Group Insurance

Darren is responsible for the overall Group Life insurance business, which provides valuable insurance benefits to the members of industry super funds, master trusts and employers. He is accountable for strategy, product, pricing, relationships, growth and member engagement.

Darren has had a nearly 30-year career as an actuary and specialist in superannuation, life insurance, retirement income and other employee benefits. He is also an experienced superannuation trustee director and a former Actuary of the Year. Darren is a Fellow of the Institute of Actuaries of Australia and holds a Masters in Economics from Macquarie University.

John Mirotsos - Head of Partnerships

John has over 30 years Financial Services experience across the Life Insurance and Superannuation market. John and his team are responsible for the distribution and strategic relationship management of our key Superfund partners and intermediaries across the group insurance market. Our goal is to deliver value adding initiatives to our partners utilising the global and local capabilities of the Zurich Group.   

Mel Ware - Head of Marketing and Brand

Mel has nearly 20 years of industry experience and leads a team that is passionate about driving member engagement and their understanding of insurance options available. The team achieves this by combining member insights with creativity to produce amazing experiences and tools for our partners to use.

Ahmad Racheha - Head of Digital and Member Engagement

Ahmad has joined Zurich’s Group Insurance team as Head of Digital and Member Engagement, in a newly created senior leadership position. Ahmad brings his deep experience with member engagement and technology to support our partners in engaging with their own members and customers.

Francis Burgess – Head of Pricing

In a newly created position within the Group Insurance leadership team, Francis Burgess has helped boost Zurich’s actuarial strength, whilst delivering new insights and innovation to our partners. His team are passionate about incorporating the best aspects of traditional Actuarial techniques and data analytics to get deeper insights into pricing and consequently improve member outcomes.

Tracey Quang Ip - Head of Group Claims

Tracey and her team are a passionate and experienced group of claims professionals who are committed to supporting members when they need it the most. Tracey has over 11 years of experience in the life insurance industry and has a passion for building strong relationships with key stakeholders and creating value through innovation.

Ben Fredericks - Group Underwriting Manager

Ben has 10 years of experience at Zurich and currently manages the Underwriting function for our group insurance business. Ben's focus is ensuring underwriting is continuously optimised to be as efficient and approachable as possible, utilising best in class technology.

Jennifer Faglioni - Head of Product

Jen and her team are responsible for the design, development, and implementation of product solutions. With over 15 years industry experience, Jennifer brings her deep knowledge about how products apply in practice and the impact this has on the lives of our customers. 

Alicia Gibbs - Rehabilitation and Wellness Manager

Alicia manages our specialised rehabilitation team of allied health professionals. She and her team focus on the delivery of customer-centric solutions, identifying and managing appropriate rehabilitation for claimants focusing on their wellness, vocational, motivational and return to good work needs.

Serena Grange - Client Solutions Manager

Serena currently leads a team that is responsible for defining and executing the Zurich group insurance technology and innovation strategy for our partners and end customers. She has 10 years industry experience and has a passion for optimising the customer experience through providing simple and transparent digital solutions.

Paul Hawkes - Operations Manager - Group Insurance

Paul is responsible for the operations team that looks after the administration of our group insurance policies.  With over 30 years’ experience in group insurance administration, Paul has a strong focus on customer service and improving systems and procedures to proactively address customer needs.